If you thought calling the IRS and getting someone on the phone was difficult, the online account system has many challenges as well. Along with the difficulty of creating the account and getting verified, there are many glitches that need to be worked out.
According to Michelle Singletary from the Washington Post, “You might end up getting locked out. Then the taxing agency will have to send you an activation code through USPS.”
One of the main problems this causes is the inability to view notices the agency sends out.
There are many issues that need to be worked out with this system. Michelle gives us a personal inside scoop dealing with the mishaps of the system on her recent article.
